Access Data

Hello Planet Support Team,I am experiencing an issue with my PlanetScope subscriptions following the renewal of my Area Under Management (AUM) plan.Previously, I had several subscriptions actively running under my annual PlanetScope Area Under Management (Tier 2) plan. The plan expired, and I have now purchased a new AUM subscription. However, the existing subscriptions that were already in a running state have not resumed downloading new PlanetScope products.From my understanding, these subscriptions should continue operating under the new AUM plan, but currently no new imagery is being delivered.Could you please help me understand:Whether the existing subscriptions need to be reactivated or recreated If there is any configuration required after renewing the AUM plan Or if there is an issue on your side preventing the delivery of new dataIf needed, I can provide subscription IDs or additional details.Thank you for your support.

I’m trying to download Planetscope imagery from Crete from May 15 2026 or later. However, I’m not able to get anything less than 3 months old. I was also looking at land in Syria and it is also limited to March 2026 and later. Is this related to war in the middle east (though Crete is quite far from there). Is there a description or a polygon showing where Planet is restricting data?

I have activated my account and checked the community forum to find a way to download the images I need (20251227_104811_44_24d1). However, the API key I am using does not have download permissions. I have already searched the forum, but there is no information regarding this specific issue. Could you please clarify if my current subscription includes download access? If I cannot download images, this subscription does not meet my needs.

Hello, I have a planet student account, but did not use it in the must. I would like to use it for my research today and the next months, but there is no possibility to download the planetscope imagery. I would appreciate if you could help me. Thank you in advance.

Where can I locate files that indicate the spectral response across wavelengths for each individual SuperDove? I am trying to compare how similar the spectral response functions are across all SuperDoves in the constellation. 

Hey Planet team, I purchased: Planet Insights Platform - BasicSINGLE Top-upPlanetScope Area Under Management (Tier 2) - Platform & Export But I cant add images to my cart. Can you help me to unlock this thing? All the best,Federico

Dear all.I’m new here in planet platform. I made subscribe for basic plan , but while i want to make order in my intersted area the (+) button un activate.

Hey folks, I hope all is well. I’m trying to suscribe to an area under management but I always get 0 results. These are the parameters I’m using:I’m sure I’m doing something wrong. Can you help me to obtain results? The aoi is less than 5km2. Thanks in advance.

Hello Planet team,We urgently need your help with invoicing/confirmation for a paid wire transfer order.We placed and paid three separate orders of:“PlanetScope Area Under Management & Processing Package — Tier 3 — 50 sq km” (total coverage intended: 150 sq km)Payment details / status Payment method: Wire transfer The wire transfer was completed from our side more than 2 weeks ago. In our Planet Order History, all three orders show Status: APPROVED, but we still cannot obtain the invoice / paid confirmation needed for internal accounting. In Sentinel Hub / Planet integration, the corresponding items appear APPROVED, but we still need the official invoice/documentation. What we need Please confirm that the wire transfer has been received and matched to these orders. Please issue and send the invoice (or any official paid confirmation / delivery note equivalent) for each order. If anything is missing, please tell us exactly what you need to complete reconciliation. This is

Dear Planet Team,I hope you are doing well.I applied for Education & Research (E&R) access yesterday, but it has not yet been reflected on my account. I would appreciate your assistance in reviewing and updating my access.Thank you for your time and support.Regards,elyhienrich

I tried to download Planet Scope 8 bands surface reflectance, but when I put the order always returns me a UDM image, I follow the instructions but I am just reciving the same kind of image, an UDM file 

I want to download this product 20251227_104811_44_24d1; I already have an active account, but the option to create an order is not enabled.

hello I am reaching out to you as part of a project aimed at providing aircraft pilots with accurate maps to guide the fungicide treatment of banana plantation plots.The goal is to obtain regularly updated base maps that clearly distinguish: areas to be treated (presence of banana plants), from those to be excluded (absence of target vegetation). To meet these requirements, we are looking for high-resolution satellite imagery with a weekly update frequency.PlanetScope appears to offer a suitable solution. Could you please confirm whether such imagery is available through your platform? If so, I would appreciate it if you could provide guidance on how to gain access (access conditions, technical specifications, pricing, etc.).Thank you in advance for your response. Please do not hesitate to contact me should you need any further information.Kind regards,jean 

How do i input coordinates on Insights Platform? 

Hi everyone, We’re experiencing an inconsistency between Planet’s own catalog and the ingestion pipeline in Sentinel Hub, and we would like to understand what might be happening.For our AOI, the PlanetScope SuperDove scene from 26 November is:Visible in Planet Explorer The scene is marked as “Finalized” and looks fully processedHowever, on the Sentinel Hub side:No Delivery exists for 26 November (not visible in the Deliveries dashboard) The image does not appear in the Catalog API The Process API / Request Builder cannot request or process that date eitherSo effectively:Planet Explorer →  Scene exists and is Finalized Sentinel Hub Deliveries →  No ingestion for that date Catalog API →  Scene not returned Process API / Request Builder →  No access possibleQuestion:Can we know what's happening and why is it not available on Sentinel Hub? Our clients are also asking about these deliveries and we are not sure what's the issueAny information or guidance from the Planet team or users who enc

Hi everyone,I’m working on an agricultural monitoring project using Planet imagery.I have around 5,000 agricultural parcels, each about 1 hectare, all located within Canada but distributed across different cities (not concentrated in one area).Here’s my situation and a few questions I’d love some clarification on:1. From what I understand, the Area Under Management (AUM) model seems to be the best fit for this type of distributed monitoring. Could you please confirm if this is correct for my use case (5,000 scattered parcels across Canada)?2. The parcels will not all be added at once. Instead, they’ll be added gradually — for example, about 20% in the first month, another 20% in the second month, and so on.How does the AUM model handle this scenario?Is the total area dynamically recalculated as new AOIs are added?3. What is the spatial resolution of the imagery available under this model (e.g., PlanetScope vs. SkySat)? 4. Lastly, could someone please share information about the exact o

Hi all, First, I am super new to API and Python. Although I have gone through the documentations a bit, but my brain is more wired towards R programming and Google Earth Engine and can’t grasp the Planet way of data manipulation and access fast enough.I had education and research account, but now I have the 30-day trial version of Insight plantform. I have 400 circular polygons each with radius of 500m, in geojson format. For each, I want PlanetScope (~3m) median NDVI .tif file for January 1st to March 31st of each year from 2016 to 2025. I tried this in the Explorer awhile ago and ran out of my monthly quota before even finishing for one polygon for one season. It was downloading daily images instead of median for the season at say 30% cloud threshold, that would be super straight forward in Google Earth Engine. There are a lot of secondary analses which I’ll have to do locally in R with all the images. So, I really need the images.I am seeking for someone who can point me in the righ

Hello everyone,I’m starting a PhD thesis on the use of satellite imagery in agriculture. Our goal is to gather satellite images from our area of interest and apply object-based image analysis techniques for weed mapping in maize and tomato crops.I’ve applied twice for the Education and Research Program scholarship, but unfortunately haven’t been successful (the feedback I received was that I lack a formal university affiliation). My PhD is officially linked to a Spanish university (Universidad Internacional Menéndez Pelayo, UIMP), but I don’t have a university email address. Instead, I do have an institutional email from the research center where I’m developing my thesis (Institute of Agricultural Sciences, ICA, Spain).Given this situation, could anyone advise me on how I might access imagery for my study area, or perhaps share a contact who could point me in the right direction?I’d be deeply grateful for any help or guidance from the community.Thank you in advance!

In the August Agile EO episode, we shared how to develop apps for agriculture with Planet Insights Platform.  In 30 minutes we covered simple data acquisition and management, self-service functionality, and a live demo including writing analysis evalscripts and viewing outputs.  Watch the webinar on-demand now to learn more or jump right in and start your free trial of Planet Insights Platform.  Q&A  Below are answers to questions from the live event and resources to get you started.             Question: How much does Area Under Management cost? And is the data daily and cloud-free?Answer: The price of the annual subscription varies depending on the location. You can check the pricing here. Data is collected near-daily and it is optical data. You can filter out the clouds when present, using the usable data mask. Question: What are reasonable plot dimensions to generate high quality data for analysis based on NDVI?Answer: The pixel size is 3.7 meters. In one hectare, that is more

We're using PlanetScope imagery to monitor seasonal water bodies in conflict-affected regions of North Africa.In some cases, we observe a mismatch between the number of samples and scenes.How can we map each sample to its respective scene, especially for humanitarian dashboards relying on temporal accuracy?Any guidance or Evalscript examples would be appreciated!– Hasan Al ShareefIndependent UN Expert | President, AGDO.e.V

How to deal with it when we dont get any answers from the planet lab support team?

Como eu consigo visualizar os base maps, quando acabei de fazer o login? 

I know this is clearly a sales question so I apologize in advance. But filling out the sales form online to contact sales multiple times has yielded no responses over the last couple months. And I’m at my deadline for this even being a feasible option anymore so here I am. I am looking to purchase imagery for multiple AOI’s around a few hundred km2. I don’t need every image ever created as typically only 0-2 images per year have any value based on cloud coverage and tide heights and within the last 12 months. I’ve previously used a third party platform and paid per km but Planet no longer resells through them. I signed up for the free explorer trial and I can see the images I would like to purchase but the option is greyed out. I signed up for a paid monthlyaccount and the option is still greyed out for purchase. Looking at the pricing for US images I’m at the $30k+ a year plan? Given how few images actually have value for me I just thought I’d get a gut check before going in a differe

Hi, I’ve submitted an order via the planet explorer and got an email with the download link.However, the download always failed.the zip file has 99 images with a size of ~40GBis it too big to download? If so, if it possible to ask you to divide the big zip file into small ones?PS,  I can download these images via api, will I be charged again?  best,Haiyan

Selecting images that can be viewed in Planet Explorer and adding them to the cart is no longer possible. There is no cart icon available. I am a participant in the Education and Research Program. Have I reached my monthly download limit? Last month, I actually went a touch above my limit a little. I also tried to download a past order again to see if the order itself could be placed. However, assets are not configured.