Unanswered questions

Dear Sir/Madam,I have submitted two to three applications for permission via the E&R channel previously, but all of them were rejected, and I am not sure about the specific reasons. My last application was filed about one or two months ago, yet I still haven’t received any feedback. As a researcher affiliated with a university, I would highly appreciate your prompt response.

I tried to download Planet Scope 8 bands surface reflectance, but when I put the order always returns me a UDM image, I follow the instructions but I am just reciving the same kind of image, an UDM file