Unanswered questions

Hi, I've already activated my E&R user account, but the image download option isn't working yet. I've checked my plan, and it says it's the academic plan. What can I do?

Hi folks,Do you have any recommendations regarding workflows [that work] for easily opening + reading the Tanager HDF5 data you have provided via: https://www.planet.com/data/stac/browser/tanager-core-imagery/catalog.json? I have managed to open some scenes in SNAP, but they don’t seem to be exporting properly to GeoTIF. Any suggestions would be welcome, as I assume that others participating in the competition might run into similar issues. Thanks!Emil

Hello,I purchased a SINGLE Top-up, after 12 hours it is still not available for usage. Do you have this issue after a top up on Processing Units?I am still getting the error “Insufficient processing units or requests available in your account. Upgrade account or acquire additional credits."In the account page, I could see the Top-up is successful but when I make a OGC API request with my instance configured it fails.  

Hello everyone! The last weeks I’ve noticed that the Requests Statistics under the section Account > Usage and reporting is always showing that no requests or processing units exist which is not true. I’ve sent several requests to StatisticalAPI etc. It seems like it is not being updated and like it has lost all previous statistics.Does anyone else face the same issue? Anyone from the support team can help?

Hi everybody,I have a question about the quality layers associated with Copernicus DEM. Especially, I’m interested into Water Body Mask (WBM) of GLO-30 Copernicus.My question is how the WBM is obtained, so what algorithm was applied to get the classification into ‘no water’, ‘ocean’, ‘lake’, ‘river’ classes for the pixels.

 Hi dear Planeteers,At the Impact team, we believe that every single Planeteer is a vital part of our mission. Your expertise has the power to supercharge real-world conservation and restoration efforts on the ground.Therefore, we want to invite you to connect directly with our Project Centinela users in our upcoming technical sessions: Ask an Expert.Our users are tackling a wide array of environmental challenges. To ensure they get the best guidance possible, we are looking for volunteers with expertise in the following key domains:🛰️ Core Remote Sensing & Mapping Deforestation & Logging: Deforestation monitoring and logging concession compliance. Land Cover & Ecosystems: Land cover mapping, ecosystem extent mapping, and grassland management/health. Forest & Vegetation Health: Tree species/forest type detection and quantifying drought stress. 🔥 Risk Modeling & Threat Monitoring Wildfires & Climate Risks: Identifying, tracking, and modeling fire risks, plu

Hi team, I'm Neelima, an undergraduate student. I’ve been trying to perform some geo-analysis for my area to calculate vegetation and soil index, but I’m facing difficulties at almost every step and keep running into different errors. Even after going through the Planet courses and tutorials, I’m still encountering issues that prevent me from moving forward. I really like the Planet platform and would prefer to continue using it instead of switching to tools like QGIS or Google Earth Engine. Could you please provide some guidance or suggest a path forward to help me continue my work? Thank you.

I am a Computer Engineering student at Sivas Cumhuriyet University in Türkiye. I am working on academic research projects involving AI and satellite imagery analysis.I currently have limited access and would like to request full Education & Research access for non-commercial academic use.

Hello,I would like to request the permanent deletion of my Planet Platform account and all associated personal data.Please confirm once the account has been fully deleted.Account email: [removed by moderator] Thank you.

Hello Planet Support Team,I am experiencing an issue with my PlanetScope subscriptions following the renewal of my Area Under Management (AUM) plan.Previously, I had several subscriptions actively running under my annual PlanetScope Area Under Management (Tier 2) plan. The plan expired, and I have now purchased a new AUM subscription. However, the existing subscriptions that were already in a running state have not resumed downloading new PlanetScope products.From my understanding, these subscriptions should continue operating under the new AUM plan, but currently no new imagery is being delivered.Could you please help me understand:Whether the existing subscriptions need to be reactivated or recreated If there is any configuration required after renewing the AUM plan Or if there is an issue on your side preventing the delivery of new dataIf needed, I can provide subscription IDs or additional details.Thank you for your support.