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Question

When I put an order to download PlanetScope always returs an UDM

  • December 9, 2025
  • 1 reply
  • 36 views

Wilver Enrique
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I tried to download Planet Scope 8 bands surface reflectance, but when I put the order always returns me a UDM image, I follow the instructions but I am just reciving the same kind of image, an UDM file

 

1 reply

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • December 9, 2025

Hi, ​@Wilver Enrique 

Due to account information being needed to further assist you, I have opened a ticket with the support team on your behalf. I have copied the email you have registered with here on Planet Community.