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Question

PlanetScope Order Failing to download

  • August 26, 2026
  • 1 reply
  • 23 views

Trambak Bhattacharya
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Hi,
Idk when i am getting to download the images today. I already have a Planet Education Program subscription for 2 years.

(specifically tried visual, surface reflectance- ggeotiff or COG), it is loading and mailing that export failed.


 

Nyamukubi-Post

Failed

Placed on: Aug 26, 2026 09:59:38 UTC (33 seconds ago)ID: 35216e4e-ed1b-445b-a710-4fadd90e190aImagery Source: PSSceneAssets: Visual



 

Nyamukubi-Pre event

Failed

Placed on: Aug 26, 2026 09:57:44 UTC (2 minutes ago)ID: dd9edee5-1362-472d-9db0-cfa25f92142e


 

Nyamukubi Pre

Failed

Placed on: Aug 26, 2026 09:56:23 UTC (7 minutes ago)ID: 65db406d-89e2-44c3-9f54-e05706d1cddfImagery Source: PSScene

 



Why it is very weird is because yesterday midnight i downloaded same area data, it worked fine.





 

1 reply

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • August 26, 2026

Hi  ​@Trambak Bhattacharya 

Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.