Can't seem to clip to AOI when ordering data

Hi ​@Mark D 
 

Common Reasons the Clipping Tool may not be available:

• Your plan doesn't include clipping — The clip tool must be enabled for your account/plan. If it's not showing up at all, it may need to be activated by Planet. 
• You're ordering a Basic Scene asset — The clip tool is not available for Basic Scene assets (e.g., Basic Analytic Radiance / TOAR), because these lack geometric correction and must be downloaded as whole scenes. 
• Your AOI geometry is too complex — If your geometry has too many vertices or is otherwise complex, Planet Explorer automatically disables the clipping option to prevent order failure. 
• Trial or evaluation account — Trial accounts cannot use the clip tool because clipping requires the same download entitlement as a full order, which trial accounts don't have.

Please let me know if none of these apply to you and I can route you to the support team for further investigation.