Planet Community

How do I access sales and data?!

I have tried to get in contact with sales for weeks, using the online form, email and personal email. I still have not had anyone respond to me. How do I get passed the AI rerouting and talk to an actual person?

211

5 days ago

chastac471‎‎ 🌱

Commercial licensing inquiry: PlanetScope imagery for private Agricultural Insurance applications in Mainland China

Hi Planet Community & Team,I am writing to inquire about the commercial licensing pathway and onboarding eligibility for a private agricultural insurance technology company based in Mainland China.Background & Intended Use Case:The team devel

151

6 days ago

srobo‎‎ 🌱

Education & Research

How to get link , actiate and order data

I initially signed up for a Planet trial account successfully. Later, I applied to the Planet Education & Research (E&R) Program for my PhD research and received confirmation that my application was approved. However, I have not received an a

572

7 days ago

husgud88‎‎ 🌱

I can't create an order becuse the(+) butten un active.

Dear all.I’m new here in planet platform. I made subscribe for basic plan , but while i want to make order in my intersted area the (+) button un activate.

17735

9 days ago

chastac471‎‎ 🌱

Account Management

Request for Extension/Renewal of Education and Research Basic Plan (Plan ID: 769192)

Dear Planet Support / Education Team, I am writing to request a renewal/extension of my Education and Research Basic access, which reached its end date on September 6, 2026.Here are my account details:- Plan Name: Education and Research Basic- Plan I

1201

15 days ago

Mark D‎‎ 🌱

Can't seem to clip to AOI when ordering data

Hi all,I’m not sure if this is an access issue or user error on my behalf, but I can’t seem to find the clip to AOI tool in the final stage before ordering data.I followed this guide, but I can’t seem to be missing the dropdown in the final step: htt

1941

Polar Imagery (coastal Antarctica)

clou0012‎‎ 🌱

Medium Resolution

Hello - I am curious to know whether there are any future plans to image coastal Antarctica regions with SuperDove satellites this coming austral summer season when the sun elevation is above 10 degrees and other collection criteria are satisfactory

3251

Tanager Open Data Competition

Emil Cherrington‎‎ 🪴

Extension for Tanager ODC?

I don’t guess that Planet will be granting us an extension to get in our submissions for the Tanager Open Data Competition, eh?

1951

Susanne I‎‎ 🌱

How do I access sales and data?!

I have tried to get in contact with sales for weeks, using the online form, email and personal email. I still have not had anyone respond to me. How do I get passed the AI rerouting and talk to an actual person?

211

5 days ago

husgud88‎‎ 🌱

I can't create an order becuse the(+) butten un active.

Dear all.I’m new here in planet platform. I made subscribe for basic plan , but while i want to make order in my intersted area the (+) button un activate.

17735

9 days ago

Emil Cherrington‎‎ 🪴

Tanager Open Data Competition

Extension for Tanager ODC?

I don’t guess that Planet will be granting us an extension to get in our submissions for the Tanager Open Data Competition, eh?

1951

Data Access and Management APIs

fabioselau‎‎ 🌱

About trial account + API

Hi, I signed up for the 30-day trial to test a platform I'm developing. Can I retrieve images via the API with this trial account? Can I retrieve them for a test batch I have? In short, can I use the trial account on one of my own batches to retrieve

1500

27 days ago

Trambak Bhattacharya‎‎ 🌱

PlanetScope Order Failing to download

Hi,Idk when i am getting to download the images today. I already have a Planet Education Program subscription for 2 years.(specifically tried visual, surface reflectance- ggeotiff or COG), it is loading and mailing that export failed. Nyamukubi-PostF

2911

28 days ago

sentineluser2726‎‎ 🌱