Hello Planet team,
We urgently need your help with invoicing/confirmation for a paid wire transfer order.
We placed and paid three separate orders of:
“PlanetScope Area Under Management & Processing Package — Tier 3 — 50 sq km” (total coverage intended: 150 sq km)
Payment details / status
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Payment method: Wire transfer
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The wire transfer was completed from our side more than 2 weeks ago.
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In our Planet Order History, all three orders show Status: APPROVED, but we still cannot obtain the invoice / paid confirmation needed for internal accounting.
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In Sentinel Hub / Planet integration, the corresponding items appear APPROVED, but we still need the official invoice/documentation.
What we need
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Please confirm that the wire transfer has been received and matched to these orders.
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Please issue and send the invoice (or any official paid confirmation / delivery note equivalent) for each order.
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If anything is missing, please tell us exactly what you need to complete reconciliation.
This is time-sensitive because our project deadline is approaching and we need the invoice to finalize internal paperwork.
Thank you very much in advance for your support.
