Hey Planet team, I purchased:
Planet Insights Platform - Basic
SINGLE Top-up
PlanetScope Area Under Management (Tier 2) - Platform & Export
But I cant add images to my cart.
Can you help me to unlock this thing?
All the best,
Federico
Solved
Cant download PS image (basic +Area Under Management (Tier 2))
+1Best answer by elyhienrich
To others who are facing the same or similar issue, please reach out to the support team so that your account can be further investigated.
+17- Community Manager 🌎
Hi
I spoke to the support team to try to identify what might be the issue and they informed me that you may have multiple accounts, so first step is to make sure you are logged in with the correct account!
Here is a course on Introduction to Area Under Management (AUM) should that help!
If you are still running into issues, please let me know and I can open a support ticket on your behalf.
+1Hey
I’ve following with them and they told me that the account was provisionated, but I cant order images so far.
Can you help me to figure it out the issue?
All the best,
Federico
+1These are my products
+17- Community Manager 🌎
Hi
I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community. They will be able to further assist you.
+1Thanks!!
+17- Community Manager 🌎
- Answer
To others who are facing the same or similar issue, please reach out to the support team so that your account can be further investigated.
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