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Question

We are unable to download the satellite imagery.

  • February 24, 2026
  • 1 reply
  • 9 views

enobio
Forum|alt.badge.img

We are unable to download the satellite imagery.
The “Order” menu or the option to add items to the cart is not available on our account.
We kindly request your assistance in resolving this issue.

1 reply

elyhienrich
Community Manager 🌎
Forum|alt.badge.img+17
  • Community Manager 🌎
  • February 26, 2026

Hi ​@enobio 

Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.