We are unable to download the satellite imagery.
The “Order” menu or the option to add items to the cart is not available on our account.
We kindly request your assistance in resolving this issue.
Solved
We are unable to download the satellite imagery.
Best answer by elyhienrich
If you are facing the same or similar issues, check what plan you have and ensure you have a package that includes commercial imagery.
If you only have the Exploration plan and wish to access/download commercial images, go to https://insights.planet.com/account/#/purchase and you will see the different plans.
Hit NEXT and you have the option to add commercial data.
You can select the data you need. And once you purchase from here, you can download imagery.
+17- Community Manager 🌎
Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
+17- Community Manager 🌎
- Answer
If you are facing the same or similar issues, check what plan you have and ensure you have a package that includes commercial imagery.
If you only have the Exploration plan and wish to access/download commercial images, go to https://insights.planet.com/account/#/purchase and you will see the different plans.
Hit NEXT and you have the option to add commercial data.
You can select the data you need. And once you purchase from here, you can download imagery.
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