F.A.Q.
The Planet Community Public Ideation Process
Planet is excited to collaborate with our user community in order to continuously improve by taking in your ideas and feedback! The Planet Community P...
21212
Build better products with our product team
Give the user the option to change the reference image (Some users may prefer an image more recent than 2018) Also, for the static reference image, a high resolution image should be used to advertise Planet’s imaging capabilities. I think it would be beneficial to offer at least one high resolution image of earth every 4 years, or even more frequently. This idea is from @Aaron Moore.
Create a slider tool on the timeline to allow the user to glide back in time without having to click on each date individually. (The right and left key function works as well but this would be an added feature for ease of use. Not sure if this would work well because of how slow images load, at least on my end.) This idea is from @Aaron Moore.
Allow the user, when editing the area of interest, to uniformly change the size of the parameters of an area without distorting its angles. This idea is from @Aaron Moore.
In the basemaps tab, under ‘Intervals’ give explanation for users who only have access to the Monthly and Quarterly basemaps. Currently, both Weekly and Bi-Weekly can be checked off with no result or explanation as to why it’s not provided under their current plan. This idea is from @Aaron Moore.
Add a topographical overlay. This idea is from @Aaron Moore.
Automatically log out an account once the browser has been closed, if the option is enabled, for security purposes. (Idea created on behalf of customer)
This idea is on behalf of a customer. Currently, SR basemap "filters out" clouds, resulting in holes when there are no clear image available. This disables users to check if the hole was actually a cloud. It also occasionally filters out non-cloud white objects, and disable analysis of the buffered area. If there is no clear image, it should be filled with the best available pixel during the period.
On behalf of a customer: Customer can place tasks up to 7 days in advance but many tasks are repeated tasks over known locations with a specific frequency of collect - i.e., collect location x every y days - they would like this functionality within the tasking system
On behalf of a customer: Manual request required by customer to create a SkySat video order, would be ideal to not have to request this and be able to access themselves
On behalf of a customer: Basemaps tiles are tracked in the Explorer account page but not downloads - it is difficult to know usage with no visibility.
On behalf of customer:NICFI Program has delivered ~40 SR basemaps to date. A provenance bundle will help get access to the Provenance files for the basemaps they downloaded in the past without re-downloading the GeoTiffs.
On behalf of customer: Locations where repeat tasking resulted in captures with RMSE >10m for orthorectified product. Then needed to manual tie down imagery to known GCP to make the data useable
On behalf of customer: Quality defects in PlanetScope basemap experienced around coastlines as a result of DEM reference data
On behalf of customer: Quality defects in PlanetScope basemap experienced around coastlines as a result of DEM reference data
On behalf of customer: Issue within suborgs being provisioned with 0 PS download quota having ability to order imagery, resulting significant unintended downloads by suborg users
On behalf of customer:For Admin to add users to suborgs there is no documentation available to explain the user experience of what can be expected if a compliance flag is applied. In instance where it occurs, the customer’s CSM is was not made aware and cannot action false positive flag removal until made aware of the issue
On behalf of customer:When there are multiple suborgs, there is currently no best practice on how to do bulk subscription on this
on behalf of a customer:Suborgs do not have download access to SkySat imagery, only parent org.
on behalf of a customer:It would be great if there is an online document explaining the detail of quota consumption for a variety of clip and composite cases
on behalf of a customer: I top up with new contracts through the year, before the quota on the previous one has been used up - when this happens with skysat archive, as I download data, the system automatically takes from the newer contract, leaving quota unused on older contracts that are near expiry.Idea: quota should be deducted from the plan closest to expiry.
on behalf of customer: Unable to have two plans of the same product under the same organization
on behalf of a customer: Some users don't have two different email addresses, in this case, most of the time a dummy email has to be created + this is an issue when onboarding with Planet as a new user, as some have had previous accounts and/ or may be still active in other contracts
on behalf of customer:Using Orders API and the maximum limited amount of orders is an issue
on behalf of a customer:Download several Basemap quads in one order through Basemaps Viewer. Currently, you can only download several Basemap quads by clicking on them individually.This is not sustainable for larger areas.
© 2026 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice |California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use | Sitemap
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.