Skip to main content
Open

Quota deducted from new plans while older plans still have available quota

Related products:Account Management
  • June 24, 2024
  • 2 replies
  • 179 views

Forum|alt.badge.img+5

on behalf of a customer:

 

I top up with new contracts through the year, before the quota on the previous one has been used up - when this happens with skysat archive, as I download data, the system automatically takes from the newer contract, leaving quota unused on older contracts that are near expiry.

Idea: quota should be deducted from the plan closest to expiry.

2 replies

elyhienrich
Community Manager 🌎
Forum|alt.badge.img+17
  • Community Manager 🌎
  • June 24, 2024
NewOpen

elyhienrich
Community Manager 🌎
Forum|alt.badge.img+17
  • Community Manager 🌎
  • June 24, 2024

This idea is under review and open for discussion and voting. This is the investigation stage when we gather more information.