F.A.Q.
The Planet Community Public Ideation Process
Planet is excited to collaborate with our user community in order to continuously improve by taking in your ideas and feedback! The Planet Community P...
17732
Build better products with our product team
On behalf of a customer:With several subscriptions to the same package (ex. AUM).Each user needs new org and new user ID created so contracts do not overlap. This results in multiple API Keys, keeping track of each API key per contract/ org is causing confusion.
On behalf of customer: desire to have 1 API key for all AUM expansions
On behalf of a customer:The presence of Haze disrupts the ability to derive insights from SkySat and the new approach to separate clouds and haze may result in less immediately usable tasks,
on behalf of customer:Frequently having to decline hazey imagery
Channeling a pain point for many of our E&R customers: not being able to set up individual quota limits it’s a major drawback as well as a risk for many large accounts with many users (particularly campus and large departments). One of my customers said " we are deeply concerned that 1 student could consume all the quota of the whole campus/ department , especially if using APIs”.Because of this, all our E&R customers would greatly benefit from being able to set up individual users quota limits! 🚀
On behalf of a customer:When an org has access to both SkySat and PlanetScope. Users that need to have access to SkySat need to be in the same org. IF users of that org need to have restricted access to download quotas, then they have to either choose between the org with access to SkySat Tasking or be in the org with the limited download quota. The Org admin has to spend time figuring out who needs to have access to quota and whether should have to SkySat or PlanetScope’s download quota.
On behalf of a customer: Request to have an internal approval process for imagery that is enabled by different user roles. Looking for a user role that would allow a user to request tasks, but then needs approval before the tasks are submitted.
On behalf of a customer: Some organizations have lots of users and want a simple way to manage their users. They want to be able to give or revoke access to the tasking dashboard. They want a tool in the Tasking Dashboard that enable them to manage the users and give them roles that would allow them to do different tasks. They are looking for different user roles, such as; Admin, User, Orderer, Receiver, Sharer, Read Only. In addition, they are looking for one super user that can revoke access to all users including the admin.
Would like the ability to set the UTC time displayed to follow a specific time zone in the Explorer interface. This will help many users more easily search for imagery in their own timezone and lead to a better user experience. See an exmaple here from Esri Inc - if Explorer settings could have an option to change Timezone display, similar to a drop down seen below.
On behalf of customer:Customer has to manually work out UTC to local time when selecting data in Planet Explorer
On behalf of customer: Scene misalignment
Scene misalignment near water. Issues with geolocation accuracy
On behalf of a customer: Currently tasking multiple tasks via API and has to build in a 20 second delay to enable a task to be ingested and to allow aggregation where possible.Reducing this delay causes large numbers of order rejections.They want to be able to place orders in bulk, simultaneously, without delays.
Enable bulk downloads of “fulfilled” imagery from the Tasking Dashboard. The current process is cumbersome and requires collects to be download one-by-one in Planet Explorer.
Recently, when creating a subscription for Planet’s ARPS imagery, an error occurred. This error was the result of the geometry self-intersecting at some point. It would be nice if the features manager warned users about any issues with the geometry before letting them reserve quota. In addition, apparently SentinelHub only accepts geometries with <=100 vertices, so a warning about that would also be good.
When tasking large AOIs it is a cumbersome and lengthy process to click each collect in the Tasking Dashboard, then go to Planet Explorer to download each of them. It would be easier if I could add all fulfilled collects to my cart right from the Tasking Dashboard and checkout. This would save me a lot of time.
Feature to reuse AOI or copy the AOI from previous order (Would really help with consistency when ordering new imagery of old locations)
Option to drop more than one pin on the map (this would make it way easier to draw an AOI that includes all coordinates of interest)
Option to easily copy the coordinates of previously ordered items. Right now when I try to copy-paste the coordinates shown under the “tools” section, it sends me to a totally different location and does not at all correspond to the item I ordered, for some reason?
Feature to copy individual item IDs from an old order (right now I can only copy all at once, it’s a bit of a hassle).
It would be helpful to expand the ability to automatically deliver data (especially ARPS) to bigger European and German cloud providers. It would be a great advantage if the delivery methods in Orders and Subscription API would support these cloud storage.
Until very recently, we were able to order Skysat archive imagery with no size restrictions. This was very important to me as I have an important number of very small AOIs on area already convered by frequent imagery.Unfortunately, Planet’s new Skysat credit system only offers to download images with a minimal size of 25 sqkm. We can’t even previsualize (zoom in) the image like we could in the past to be sure that the image contains the subject of interest.Even worse, we now have to pay full price (30 credits) for an archive image less than 30 days old.I liked to think of Planet as a collaborative tool for people working on the same field. We all contributed by tasking imagery on specific areas, that became instantly more accessible to other people from the same community.Unfortunately, this has changed.I think many people would greatly appreciate a more flexible way to order Skysat archives.Why not at the very least split the 25 sqkm in 15 so we could order 1 credit worth of data, no matter the age of the data ?I’d really appreciate your feedback on this. Best regards, Etienne
The geometry is valid and readable, but it turns out Batch Statistical doesn't like geometries with a Z-dimension (this constraint appears to be undocumented. In any case, it's not listed in the Input Geometry section of the docs).(Interestingly enough, regular statistical seems to be completely fine with a Z-dimension)After re-exporting my data without Z, I was able to successfully start the batch request.However, the error messaging is still not particularly helpful for deciphering the issue when a user inputs a geometry with a z-dimension within Batch Statistical API.
© 2026 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice |California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use | Sitemap
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
OKSorry, our virus scanner detected that this file isn't safe to download.
OK