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This forum space Is dedicated to Planet Web Apps: Planet Explorer, Planet Stories and Planet Basemap Viewer.

14 Topics
36 Replies

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14 Topics

Haiyan Huang‎‎ 🌱

unable to download ordered image

Hi, I’ve submitted an order via the planet explorer and got an email with the download link.However, the download always failed.the zip file has 99 images with a size of ~40GBis it too big to download? If so, if it possible to ask you to divide the big zip file into small ones?PS, I can download these images via api, will I be charged again? best,Haiyan

2742

1 month ago

spacesense_team‎‎ 🌱

asked in Web Apps

SentinelHub Usage Monthly Statistics doesn't update quickly when a call is made

Hello, I was testing an API call to evaluate its cost, and I encountered what appears to be an issue with server-side caching. Here’s what happened:1. When I made the API call for the first time, the usage updated instantly.2. On a subsequent call, the usage did not update immediately and took much longer to reflect the change.3. I suspect that caching on the server side might be causing this delay.4. To troubleshoot, I added the Cache-Control: "no-cache" header in my request, and I then received an API response showing updated usage—different from what’s displayed on the dashboard.5. Because I frequently test single API calls to estimate the usage for larger jobs, having to wait several hours for the cache to expire is not ideal. Could you please disable caching for this endpoint in the dashboard to ensure the stats are updated in real time? Thanks, and feel free to ask any additional questions. What I used to do a non-cached call from my browser console:fetch("https://services.sentin

311

1 month ago

Ing_Wonja‎‎ 🌱

asked in Web Apps

Help for Acolite atmospheric correction errors.😥😪😭😭😭

GOOD AFTERNOON Dear Community.While processing with acolite. i fell on NETCDF ERRORs. Behold, here is what was being written to notify that there is an error.Wrote rhos_783S2A_MSI/B7 took 177.3s (RevLUT)Wrote rhot_833Computing surface reflectance 8 833 0.943Interpolating tilesProcess Process-1:Traceback (most recent call last): File "multiprocessing\process.py", line 314, in _bootstrap File "acolite\acolite\acolite_gui.py", line 33, in run File "acolite\acolite\acolite_gui.py", line 28, in run File "multiprocessing\process.py", line 108, in run File "acolite\acolite\acolite_run.py", line 208, in acolite_run File "acolite\acolite\acolite_l2r.py", line 1533, in acolite_l2r File "acolite\gem\gem.py", line 174, in write File "acolite\output\nc_write.py", line 271, in nc_write File "src\\netCDF4\\_netCDF4.pyx", line 5630, in netCDF4._netCDF4.Variable.__setitem__ File "src\\netCDF4\\_netCDF4.pyx", line 5917, in netCDF4._netCDF4.Variable._put File "src\\netCDF4\\_netCDF4.pyx", line

311

1 month ago

NNN3‎‎ 🌱

asked in Web Apps

Unable to add images to cart on Planet Explorer

Selecting images that can be viewed in Planet Explorer and adding them to the cart is no longer possible. There is no cart icon available. I am a participant in the Education and Research Program. Have I reached my monthly download limit? Last month, I actually went a touch above my limit a little. I also tried to download a past order again to see if the order itself could be placed. However, assets are not configured.

kaustuv‎‎ 🌱

I wanted to add order by selecting the scene but the card does not get activated and cannot add scenes for my study site.

731

6 months ago

Shawkat‎‎ 🌱

asked in Web Apps

How to remove cloud cover from RapidEye?

Hi, Hope you are doing well. I have downloaded nearly 50 tiles of the wet tropical rainforest of Australia, and a few tiles have severe cloud cover even after applying the filter function of Planet Explorer. So, how can I remove those clouds? Unfortunately, there are no reference images available without Cloud for those locations in near times (2019). I am using QGIS. Any suggestions in this matter are highly appreciated. Kind regards,Shawkat

2894

11 months ago

Bin.Liang‎‎ 🌱

asked in Web Apps

SkySat 0.5m high resolution images

Hi I was trying to search SkySat 0.5m high resolution images on the Planet Explorer by checking SkySat scene and collect, somehow I couldn’t find anything anywhere. About half year ago, I could find these images at many locations. I saved a few links with for those search results and these links don’t work anymore. I just wondered if there is any change to the SkySat data archive lately? My search for 3m PlanetScope images is usually successful at many locations and date ranges.I would really appreciate it if someone could help me on this.

4558

11 months ago

Chithrika Alawathugoda‎‎ 🌿

asked in Web Apps

Regarding planet story through an event

Please advise me on how to create a planet story through a flood event. A few months earlier I was able to create a planet story through a flood event, the imagery showed the time-lapse daily, but today I was trying to create a similar story for a different watershed and was unable to find imagery on a daily basis, only one image was available for the whole month.

2204

1 year ago

Barbara_Araujo‎‎ 🌱

asked in Web Apps

Import file in Planet Explorer: Cannot read properties of null

Hello all,I have a shapefile of my region of interest which I want to import to Planet Explorer. It is a multi-polygon layer which is displayed in QGIS without problems.Upon importing the .shp, I receive the error “Cannot read properties of null (reading 'coordinates')”. If I try importing it along with all its associated extensions (.dbf, .prj, .shx), the error changes to “This is an unsupported projection.”My projection is EPSG:25832 - ETRS89 / UTM zone 32N and I also tried EPSG:4326 - WGS84.How could I solve this?Thank you in advance!

1912

1 year ago

azcuemaite‎‎ 🌱

asked in Web Apps

Where is the Clip to AOI Option ?

Hi!I am trying to download a small image and I can’t find the option to clip my AOI so I don’t order the hole scene.Is the option somewhere else? Thank you

Bashir Huseynli‎‎ 🌱

Hello Dear Members, I am doing a research on Eastern Europe 2013 floods specifically the flood happened in Elbe River, Germany. But so far, I can not find any image or type of data older than 2015-2016. If anyone has an idea how to solve a problem I would be grateful. Regards,

Disappearing Planet Orders

Morning folks, Does anyone know if the record of Planet orders disappears after several months under your account? I logged in this morning to review some old orders and they are no longer visible. Thanks!Tanya.

1351

2 years ago

idilgumusCommunity Manager 🌎

posted in Web Apps

Your favorite Planet Story

What is your favorite image recently shared on Planet Stories?

1945

2 years ago

alexander.shenkin‎‎ 🌱

asked in Web Apps

Explorer down?

Hi all,I’m not getting any results when searching in the explorer. Is it down?Thanks...

2312

2 years ago

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