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Trial version of Insights.platform.com

  • Oct 16, 2025 10:38 AM UTC
  • 3 replies
  • 2731 views

King Khalid University
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Hi Dear. Any help will be highly appreciated. I have a trial version of insights.planet.com. After login, when I click on Analyze and then Browse to experience the software, it hangs up. Any solution?

 

Cheers!

 

Arshad 

Best answer by elyhienrich

If anyone else faces any issues like this try the following:

  • check the Planet status page to see if all systems are operational 
  • clear your browsers cache/cookies, restart your machine and try other browsers
  • reach out to support
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3 replies

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Oct 17, 2025 6:29 PM UTC

Hi ​@King Khalid University 

Due to possible account information being needed, I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community.


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • Oct 21, 2025 4:50 PM UTC

If anyone else faces any issues like this try the following:

  • check the Planet status page to see if all systems are operational 
  • clear your browsers cache/cookies, restart your machine and try other browsers
  • reach out to support

King Khalid University
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Yes! Totally agree. I did the same and it's now working fine.

Cheers!

King Khalid University