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Hello,


We ordered planet scope data, but after hours the status of order is still RUNNING. While We checked to planet account and the order status is SUCCESS.


Can you help us?

Thanks

Hi 

Nothing seems to be amiss on our side; it seems like a hiccup in the delivery from Planet to SH. Apologies for the delay, we are looking into it.

Best

Update: the status will take some time to propagate, but the data should already be available to you.

Best

Hi, thank you for the support. Right now I’m able to see the order with status DONE.
Which is the typical time for RUNNING an order from planet? because such type of delay could be problematic in our daily production environment

Thanks

It should have been almost immediately when Planet delivers. Unfortunately, we had a glitch. Thank you for notifying us.

Regards

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