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Hi,

I’ve tried to order WorldView image but after few days of the ‘RUNNING’ status I received the info that the order was failed (Error: Timeout). I’ve created new order for the same data, but still I have the ‘RUNNING’ status. Could you please help me with this?

Hi @paulnajas,

we have contacted European Space Imaging, who is providing Maxar data, and are waiting for their response on what went wrong. I apologise for the inconvenience.

Best,

Grega

Dear @paulnajas,

we got a confirmation from European Space Imaging that there was an error on their side, which should now be fixed.

We have re-started your Maxar order and hoping to be delivered soon.

Best,

Grega

Dear @gmilcinski,

Thanks a lot for your help.

Best,

Paulina

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