Hi @pao.matayoshi 

Based on the information in this post, we believe support will be able to help you with this. 

To open a ticket with support please email support@planet.com or reply to this thread and we can open one on your behalf! 

Thanks! 

Thanks, the problem is in the Map Builder, from ArcGIS.

Here’s the link: https://my.gfw-mapbuilder.org/v1.latest/?appid=d9c9711fc2a14e2a9fff586e676d4ed1&report=false&b=planet&l=es&z=12&coords=-69.1002500%2C-14.1702393&d=5&ty=2001%2C2021&layers=CapDist_5531%2CRed_Vial_Puno_1650%2CProductores_Compilado_ACB_Marzo2024_1222%2CLim_ProvPuno_2914%2C187b9de505f-layer-3&o=%2C%2C%2C%2C

The problem is when you activate the Planet Basemap and you zoom it. That’s when appears You've run out of tiles! Reach out to support@planet.com to get more.”

Could you help us to fix it?

Thanks

Hi @pao.matayoshi, we think that support will be able to help you with this issue, since your account info is needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account. Let me know if you need any further assistance. Best!

To others who have account questions (activation, quota, extensions, etc.) please reach out to support by emailing support@planet.com as private account related information will need to be provided.