Hi @pao.matayoshi 

Based on the information in this post, we believe support will be able to help you with this. 

To open a ticket with support please email support@planet.com or reply to this thread and we can open one on your behalf! 

Thanks! 

Thanks, the problem is in the Map Builder, from ArcGIS.

Here’s the link: https://my.gfw-mapbuilder.org/v1.latest/?appid=d9c9711fc2a14e2a9fff586e676d4ed1&report=false&b=planet&l=es&z=12&coords=-69.1002500%2C-14.1702393&d=5&ty=2001%2C2021&layers=CapDist_5531%2CRed_Vial_Puno_1650%2CProductores_Compilado_ACB_Marzo2024_1222%2CLim_ProvPuno_2914%2C187b9de505f-layer-3&o=%2C%2C%2C%2C

The problem is when you activate the Planet Basemap and you zoom it. That’s when appears You've run out of tiles! Reach out to support@planet.com to get more.”

Could you help us to fix it?

Thanks

Hi @pao.matayoshi, we think that support will be able to help you with this issue, since your account info is needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account. Let me know if you need any further assistance. Best!