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Issue with Student Account Access – Assistance Needed

  • 28 November 2024
  • 1 reply
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nadriputra
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Dear Planet Explorer Team,

I am a Planet Explorer user with a student account subscription. However, recently I have encountered a problem where my account is no longer accessible. I would like to know if the service has been discontinued or if it needs to be renewed.

If it needs to be renewed, I would like to ask for your help and information on the steps or procedures required to reactivate my account. Additionally, I would like to confirm whether access to imagery is still available for student accounts. If it is, I would appreciate your assistance in restoring my access.
Here I attach a screenshot of my account

Thank you for your attention and support. I greatly appreciate the prompt response to this issue.

Sincerely,
Nadri

Best answer by idilgumus

Hi ​​​​@nadriputra

Based on the information in this post, we believe support will be able to help you with this, since your account details are needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Let us know if you have any further questions.

Best!

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idilgumus
Community Manager 🌎
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  • Community Manager 🌎
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  • December 2, 2024

Hi ​​​​@nadriputra

Based on the information in this post, we believe support will be able to help you with this, since your account details are needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Let us know if you have any further questions.

Best!


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