unable to download ordered image

  • 30 November 2023
  • 1 reply

Userlevel 1
Badge +1



I’ve submitted an order via the planet explorer and got an email with the download link.

However, the download always failed.

the zip file has 99 images with a size of ~40GB

is it too big to download? If so, if it possible to ask you to divide the big zip file into small ones?

PS,  I can download these images via api, will I be charged again?






Best answer by elyhienrich 30 November 2023, 20:54

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1 reply

Userlevel 7
Badge +13

Hi @Haiyan Huang 

Based on the information in this post, we believe support will be able to help you with this because of account information being needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account.


Also for you benefit as well as others who come across this post, the support article How to Download Large Imagery Files may be able to provide some additional information/ assistance.