Hello @Swapna Mahanand , 

Based on the information in this post, we believe support will be able to help you with this due to you have questions related to your account. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Hi, Thank you for the response. Planet support team suggested me to have an another account under the Education and Research Program using a different email id. But the education and research program is asking for university email id. As I already used my office email address for the NICFI program. SO can i use my Gmail address to create the Education and Research account?

Hi @Swapna Mahanand,

I wanted to make sure that you had all your questions answered by support!