Statistical API returns geometryPixelCount: null and empty data on trial account — entitlement question

Statistical API returns geometryPixelCount: null and empty data on trial account — entitlement question

Hi team,

I'm on a 30-day trial account (Insights Platform / Sentinel Hub) and running into a consistent issue with the regular Statistical API (/api/v1/statistics), while the Process API works correctly on the same account with the same OAuth credentials.

What works: A Process API request for a Sentinel-2 L2A true-color image over a small bounding box in Telangana, India (78.6492, 18.0839, 78.6522, 18.0869) returns a real image successfully.

What fails: A Statistical API request for the same bounding box, same collection (sentinel-2-l2a), and a valid recent date range (e.g. 2026-04-01 to 2026-04-30) always returns:

json

{
  "data": [],
  "status": "OK",
  "geometryPixelCount": null
}

I've verified this both via my own backend code and directly through your Requests Builder tool using the identical parameters, evalscript (named outputs ndvi/dataMask per your documented format), interval (P30D), and area — same empty result both ways.

Per your own Statistical API documentation, geometryPixelCount should represent "the number of pixels intersecting the request geometry... independent of data availability," so I'd expect a real number here even in a genuine no-imagery case — not null.

My question: Is regular (non-batch) Statistical API access included in the 30-day self-serve trial, or does it require a separate entitlement / upgrade? If it should be included, is there a configuration step I'm missing on my account?

Account ID: [paste your Account ID from the dashboard here]

Thanks for any guidance.