Hello @Phillip Lanza , 

Based on the information in this post, we believe support will be able to help you with this. We have created a support ticket on your behalf and have copied the email you have used in your Community account. 

Thanks, I appreciate your help!

Phillip

To other users facing this same issue: 

This support article may be helpful. 

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Hi all,

I’m having somehow the same issue. My problem is to understand exactly when km2 of downloaded scenes are calculated.

For what I can see (my educated guessing), the km2 are calculated no matter is the image is really downloaded and if this is true it’s a bit unfair above all when someone is trying to learn via the python examples how to search and downloaded the images.

Currently I have downloaded only 1 image on 24-01-2023 following the search_and_download_quickstart.ipynb and planet_data_api_introduction.ipynb  notebooks when I realized that the image wasn’t clipped - it was my assumption by the fact I was selecting an aoi.
From the dashboard is see the link is still active and I don’t know how to kill it. Yesterday the quota was 12% and this morning is 70%. Definitely something odd, from my prospective.

By digging more in the documentation I have learned that using order approach is the way to download a clipped image and in the last 3 days I used the notebooks under analysis-ready-data to understand how the whole process works (i don’t do cut&paste). I have “opened” 3 connections, last one was last night, when I could pass correctly all the information but I didn’t download any image (if you have logs you can verify it) and I have tried to kill those connections for the reason that i don’t like to have open connections that I don’t know what they really do but it didn’t work and the connections are still in “success”

My question is: How and above all when km2 are calculated? before downloading the image or when the image is really downloaded. I’m working on my thesis and I have “burned” a monthly quota just by understanding how the search&download process works. 
I can’t believe that the only image I have downloaded worth 70% of the quota, above all when yesterday it was 12% ( more reasonable).
My asking is:  is it possible to reset my quota and improve both the documentation and the notebooks explaining how and when the km2 of downloaded scene(s) are calculated?

Thanks,

Davide

From what I recall, each download accounts for a minimum of 100 km^2 area towards your quota. A way that I found to me more efficient with my quota usage was to specify a multipolygon aoi when defining my clip area. This causes the server clipmultiple small aoi’s together and count their total area (so that you don’t get -100km^2 each small area for n areas). This let me pull down however many aoi’s at once, clipped. I then had to separate them out into individual areas after downloading. 

I have the same issue now. Can someone give me the script for ordering from API, clipped images on aoi multipolygon ?