Hi 

That probably has to do with the CRS of the tileset that you select. You should be able to visualize your layers if your tileset CRS is same as the default CRS of ArcGIS. Which I think should be EPSG: 3857.

If that doesnt help, please share some screenshots that can help identify the problem

Here my screenshots of data frame settings and wmts layer setting. They seem to be the same. But also if I set them to UTM32N, for instance, nothing is shown.

Hey 

thanks for the screenshots. Could it then be that you are not zooming in enough? You need to really zoom in so that the tiles can be loaded.

other suggestions:

• check your configuration,e.g you should not have a map bounds in your configuration.
• try to visualize your WMTS layers with QGIS or ArcGIS online, just to check if your layers are OK.

If that doesnt help, share your WMTS url , but hide the instance ID

What do you mean with “you should not have a map bounds”?

this

Ok, no map bounds. And trying on ArcGIS online it works. No map is drawn with WMTS in ArcGIS Desktop. In order to avoid CRS issues, I try to add the WMTS layer as first in the project, but no map shown again…

I can visualize my wmts layers on ArcGIS pro.

My guess is that the wmts layers are okay. check your ArcGIS software for problems