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Hello!


We are trying to start a new subscription but it says we have insufficient quota.


We purchased one Tier 2 package so we should have 1 km2 available and we are trying to subscribe to an AOI of 0.21 km2 but it’s not letting us.


The id of the subscription starts with: 15fee1cc-5516-xxxx-xxxx-xxxxxxxxxxxx


Could we get some help?

Thanks 🙏

Hi,

we did not correctly configure the quota for your new package. You should be able to start your subscription now. We apologize for the inconvenience.

It’s working now, thanks!

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