Hello,I'm experiencing an issue when attempting to add multiple tiles to a single BYOC Collection on both Sentinel Hub and Planet Insights Platform (Beta). When uploading tiles captured on different dates, explicitly specifying unique timestamps for each, I receive an error indicating a mismatch between the provided datetime and the original tile's datetime.For example, I have tiles dated September 8, September 13, and September 18. When attempting to upload these tiles, the system successfully ingests the first tile (September 8) but returns errors for the subsequent tiles (September 13 and 18). The error message suggests that the system cannot locate the initial tile from September 8, despite it being clearly uploaded and visible.This behavior persists whether using the dashboard interface or making API requests. I followed the instructions outlined in the 'Add multiple tiles to a single collection' section of the Sentinel Hub documentation: Sentinel Hub BYOC Example.Could anyone advise why this issue occurs or suggest a solution?Thank you for your support.

Unable to add multiple tiles to a single collection in BYOC

Hello,

I'm experiencing an issue when attempting to add multiple tiles to a single BYOC Collection on both Sentinel Hub and Planet Insights Platform (Beta). When uploading tiles captured on different dates, explicitly specifying unique timestamps for each, I receive an error indicating a mismatch between the provided datetime and the original tile's datetime.

For example, I have tiles dated September 8, September 13, and September 18. When attempting to upload these tiles, the system successfully ingests the first tile (September but returns errors for the subsequent tiles (September 13 and 18). The error message suggests that the system cannot locate the initial tile from September 8, despite it being clearly uploaded and visible.

This behavior persists whether using the dashboard interface or making API requests. I followed the instructions outlined in the 'Add multiple tiles to a single collection' section of the Sentinel Hub documentation: Sentinel Hub BYOC Example.

Could anyone advise why this issue occurs or suggest a solution?

Thank you for your support.

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Hi @Hajime Ise

Due to the nature of your question I believe support will be able to help you best! I have opened a support ticket on your behalf and copied the email you are registered with here on Planet Community.

Hi @elyhienrich

Thank you!

I will follow the support ticket you created.

best

@elyhienrich

Sorry to bother you again. But the ticket you created has already closed and I don’t know how I can reopen it. Can you help me with this, too?

Hi @Hajime Ise

As you already opened a support ticket, the support team merged the ticket I created on your behalf with the one you opened yourself. That ticket you opened yourself is still open!

Please let me know if you run into any issues and I can look into it for you!

Hi @elyhienrich

Thank you for getting back. Yes, I opened a ticket but it was not about the BYOC I raised here. Plus, it doesn’t seem to be merged yet (I confirm that the ticket you created is belog to me now).

I want to add comment but since it is set to Solved, I cannot touch this request.