Request failed with status code 500

  • 26 April 2024
  • 2 replies
  • 16 views

I have tried multiple times to get Airbus satellite imagery from multiple locations, yet i still receive the same error every time. can you please explain to me a way to solve the problem?

Request failed with status code 500

DATA_PROVIDER_ERROR

Error occurred while accessing data provider: [403 Forbidden]. Please contact support.

{“providerError”:{“status”:403}}


2 replies

Hi, we have temporarily suspended sale of Airbus quota, as we are trying to resolve the issues.
We will update you as things change.
We apologise for the inconvenience.

Hi William,

Thanks for your response. It has been a month since I last faced the issue with acquiring Airbus imagery. I am still getting the same problem and I cannot seem to be able to buy Pleiadus or Spot quota. What is the solutions to the problem?

Thanks for your help.

Reply


Planet Monitoring
Investors

© 2024 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice | California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use