You should have received an invite from Planet to onboard to their platform, and an email from our system describing this process. Might it be they were stuck in the spam folder?

Did you have an existing Planet account tied to this email?

I already have a planet account

with the same email

I did not receive the invitation letter in the mail

Noted, thanks. We are coordinating with Planet support to move your user under our organisation. We will inform you once the process is finished.

Thank you for your patience.

Please note that the access has been configured.

We have sent you an e-mail with instructions.