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Hello,


I’m trying to make a PlanetScope order request from the SH account, but I got 403 response like:


{“error”:{“status”:403,“reason”:“Forbidden”,“message”:“You do not have sufficient permission for this action. Please contact support.”,“code”:“COMMON_INSUFFICIENT_PERMISSIONS”}}


I have paid Planet account and tried with the Planet APIkey.

I also tried the demonstrational example written in https://docs.sentinel-hub.com/api/latest/api/data-import/examples/#order without APIkey, but the same result in python and postman.


How can I solve the problem?


Best regards

Hi @shunsukeakimoto,


to order PlanetScope data (or any other commercial imagery), you need to purchase a quota for the specific mission. You can do this here:
https://apps.sentinel-hub.com/dashboard/#/account/billing


Have you done this already?

Best,

Grega

Hi @gmilcinski,


Thank you for the reponse.


No, I have not purchased through Sentinel Hub, but I purchased the quota for Tier 1/2/3 from Planet directly.


In the pricing page (Pricing), it seems planet user can use the data on Sentinel Hub:


  • Existing Planet users can use the data through Sentinel Hub using their own credentials.

I thought that if I had a planet.com account, I could use that data from Sentinel Hub, am I wrong?


Best,

Ah, I see. You are right, was just not aware of this.

We just need to configure this option in our account. Can you message me, via forum, the e-mail of the Sentinel Hub account you are using? Or confirm that it is the e-mail associated to your Forum user? We will then set the needed.


Best,

Grega

I sent a message to you.


Best regards,

Shunsuke Akimoto

Indeed, account should be set. Please let us know if it works as expected.

It works as expected now.

Thank you!

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