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I am trying to get confirmed an order for PlanetScope analytic_sr_udm2 data (Tier 2), but this error keeps coming up. What might be the reason? What should I do?

Error4

Error confirming order


Request failed with status code 400


COMMON_BAD_PAYLOAD


{“field”:{“Details”:a{“message”:“No access to assets: PSScene4Band/20210625_092033_89_106a/9analytic_sr analytic_xml udm udm2]”},{“message”:“No access to assets: PSScene4Band/20210717_095704_47_2233/2analytic_sr analytic_xml udm udm2]”},{“message”:"No access to assets:

This is strange. Let us check with Planet on why this is happening.

Hi Kaupo,

I see that orders are now running, so I am guessing you confirmed them?

Planet did some changes in the settings, so it might have helped,

I would appreciate your info on this.

Best,

Grega

Thank you. That’s true: all three orders got confirmed. Two of those are already finalized but one is still running - more than 12 hours later. I hope it has not ‘frozen’.


Best regards

it seems it was just delayed a bit. I see it is DONE now.

Thank you. Now I have received all the images.


Best regards

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