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By performing a fis request, the following error occurs:


DownloadFailedException: Failed to download from:


with HTTPError:

500 Server Error: Internal Server Error for url: https://services.sentinel-hub.com/ogc/fis/

Server response: “Illegal request to https://sentinel-s2-l1c-index.s3.amazonaws.com/tiles/36/S/YC/2020/11/1/0/B11.index. HTTP Status: 403”


time_interval = (‘2016-11-01’, ‘2020-11-24’)

bbox = <35.518899999999995,33.901199999999996,35.5191,33.9014]

This happens occasionally when one of the millions of Sentinel-2 products is not ingested properly.

We have re-ingested it and now it should work.


2 posts were split to a new topic: Corrupt product - Requested Range Not Satisfiable


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