Hi ​@minhnguyen 
Based on the information in this post, we believe support will be able to help you with this because of the  error message you are receiving. We have created a support ticket on your behalf and have copied the email you have used in your Community account. Thanks!

To others who have the same or similar issues; 

please reach out to support by emailing support@planet.com as screenshots/ additional information will be needed in order for the support team to attempt to replicate the error message and be able to provide more personalized assistance. Thanks!