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mosaics not coming

  • August 18, 2022
  • 6 replies
  • 744 views

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HI there,

I am trying to load WMTS on my application. Tried URL but no luck “https://tiles.planet.com/basemaps/v1/planet-tiles/global_monthly_2022_01_mosaic/gmap/{TileMatrix}/{TileCol}/{TileRow}.png?api_key=<added my key here >”.

Response : 

invalid tile requestTried to get all mosaics: 

Tried to get all mosaics available on server. But it’s not returning any mosaics for my call. Please have a  look 

 

Best answer by adam.valore

@rshah I believe your account may have expired or may not have the proper settings with it, so please do send us a ticket and we will investigate the problem further. 

6 replies

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • August 19, 2022

Hi @rshah


Thank you for your question, we are working on getting you some answers & will get back to you with the answer shortly.


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  • Planeteer 🌎
  • August 23, 2022

@rshah would you mind submitting a request in the Help Center so we can work with you further on this issue? That way we can get more details about your user account and get this issue worked out for you. 

Thank you!

Adam Valore

Technical Support Engineer

Planet Technical Support
https://support.planet.com


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  • Author
  • ‎‎ 🌱
  • August 23, 2022

We received a free account from the below address. We are doing a corporate partnership and are integrating the data and workflow into our application. We still have access to the historic data, but we are having issues with the WMTS that are pushed out monthly. 

 

Please let me know what steps we should take. 

Regards

Rakhi

pETPynlbeSjVTApbRx9YCFdJZag-S9dbVBHTrk7FKdv06tJOaM1JhKMf3uNZcWKYmZnzcGXVAxxmBk9vFSx32PSKaNA99kmsWPsX_O0-ZOSNv0Tz1WoO8dtea2t-cBQPSFI4_wklNaxwzpE38g

Sam St. Lifer

Senior Sales Engineer

sam.stlifer@federal.planet.com

Mobile: +1-571-446-0147

www.planet.com


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • August 23, 2022

Hello Rakhi

Based on the information in this post, we suggest raising a support ticket . If you need any further assistance, please reach out to community@planet.com.


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  • Author
  • ‎‎ 🌱
  • August 23, 2022

Sure, will do. 


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  • Planeteer 🌎
  • Answer
  • August 23, 2022

@rshah I believe your account may have expired or may not have the proper settings with it, so please do send us a ticket and we will investigate the problem further.