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Downloading PlanetScope scenes

  • Jul 23, 2024 3:27 PM UTC
  • 11 replies
  • 8032 views

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I’m very new to Planet and have been using Planet Explorer to to search for higher resolution imagery than Sentinel 2 data. Planet Scope scenes appear to cover my AOI. In the explorer the Add to Cart button is greyed out. How can I purchase / download these scenes?

Best answer by elyhienrich

Hi @burdGIS 

Please contact sales, & you can do that HERE!
Thanks! 

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11 replies

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • Jul 23, 2024 4:15 PM UTC

Hi @burdGIS 

Please contact sales, & you can do that HERE!
Thanks! 


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  • Author
  • Jul 23, 2024 4:53 PM UTC

Thanks. I’ve contacted sales three times. I receive an email to explain my needs further and then I never hear from them again.


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Jul 24, 2024 4:01 PM UTC

Hi @burdGIS 

Thanks for letting us know! I followed up on our end & you should receive a reply soon :) 


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  • ‎‎ 🌱
  • Aug 8, 2024 7:33 PM UTC

Hello burdGIS, you have this problem like me, I am facing the same problem until now, and I am new just like you

Is it solved?


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Aug 8, 2024 7:48 PM UTC

Hi @Tago Osman,

Have you contacted sales? I can follow up on your behalf if you are awaiting a reply 


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  • ‎‎ 🌱
  • Aug 8, 2024 7:59 PM UTC

Hi @elyhienrich  , Yes, I contacted sales, but until now I am facing the same problem , I want to solve it quickly.


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  • ‎‎ 🌱
  • Aug 8, 2024 8:01 PM UTC

Yes, keep following up for me


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  • ‎‎ 🌱
  • Aug 8, 2024 11:04 PM UTC

@elyhienrich 


elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Aug 9, 2024 6:21 PM UTC

Hi @Tago Osman 

I am following up on your behalf! I will send an update when I have one! :)


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  • ‎‎ 🌱
  • Aug 9, 2024 6:30 PM UTC

Welcome @elyhienrich 

 

Ya , okay absolutely .


cholmes
Planeteer 🌎
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  • Planeteer 🌎
  • Aug 9, 2024 10:52 PM UTC

If you want a self-service way to purchase individual scenes of PlanetScope data then try https://app.skyfi.com/explore/PLANET -  you can use credit card or apple pay.