Why do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them using Postman, and how can I resolve this issue?
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Hi Saqib,
I would recommend submitting any order ids you’d like investigated to support@planet.com
We will be able to investigate order ids and give you a reason why they failed.
Thanks!
Hello Alden,
Thank you for your prompt response. I have submitted the order ID for investigation to support@planet.com. Kindly review it at your earliest convenience and provide any information or suggestions regarding the issue.
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