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Troubleshooting Failed Orders When Downloading Planet Imagery for Integration with Google Earth Engine (GEE)

  • 1 November 2023
  • 2 replies
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Why do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them using Postman, and how can I resolve this issue? 

 

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Best answer by Alden Ackerman 6 November 2023, 19:48

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Hi Saqib,

I would recommend submitting any order ids you’d like investigated to support@planet.com 

We will be able to investigate order ids and give you a reason why they failed. 

Thanks!

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Hello Alden,

 

Thank you for your prompt response. I have submitted the order ID for investigation to support@planet.com. Kindly review it at your earliest convenience and provide any information or suggestions regarding the issue.

 

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