Troubleshooting Failed Orders When Downloading Planet Imagery for Integration with Google Earth Engine (GEE)

  • 1 November 2023
  • 2 replies

Badge +1

Why do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them using Postman, and how can I resolve this issue? 



Best answer by Alden Ackerman 6 November 2023, 19:48

View original

2 replies

Badge +1

Hi Saqib,

I would recommend submitting any order ids you’d like investigated to 

We will be able to investigate order ids and give you a reason why they failed. 


Badge +1

Hello Alden,


Thank you for your prompt response. I have submitted the order ID for investigation to Kindly review it at your earliest convenience and provide any information or suggestions regarding the issue.



Planet Monitoring

© 2024 Planet Labs PBC. All rights reserved.
| Privacy Policy | California Privacy Notice | California Do Not Sell
Your Privacy Choices | Cookie Notice | Terms of Use