Nicfi streaming issues on QGIS

I am using the planet explorer/nicfi plugin with QGIS to monitor forest loss in our project area. It is really useful. However I'm having issues with the streaming of imagery. I connect the monthly mosaics/streaming and it shows up in the layers. I can just click these on and off based on which month I want to view. Lately, these have not been refreshing (and not coming up at all) and i have to add the month in again as another layer (and delete the previous - not working layer) to get that month’s pictures up again.

Not sure why this is happening now. My other staff working on this has no issue with the same set up! I have a poor internet connection so am sometimes offline. I remember initially that it may have worked offline even with previous images still staying put. So the issue seems recent. Now even when i'm online with an OK connection, i can't bring up the previous layers and need to add new layers every time. It's a hassle.

Thanks!! Much appreciate any solutions.

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Hi @rovieng,

Based on our investigation, the new update on Planet QGIS Plugin will help you solve this issue. You can download the latest version from this link. Let us know if this would help or if you have any other questions. Best!

thanks so much @idilgumus ! that solved it. don’t know why i didn’t look for an update earlier. Much appreciated.

Me again!

i thought my problem was solved but it seem to have recurred. In the previous streamed months, i get the error - No API Key Available. New streaming connections work.

i seem to have the latest version 2.3.3

Any ideas much appreciated. Reconnecting is a little bit of a pain.

Thanks for any help.

Hey @rovieng! Thanks for following up. Which QGIS version are you using? You may need to upgrade to the latest. I just tested on QGIS 3.38 and everything is working as expected. FYI when you re-open a project with a saved streaming link you still need to log back in to the plugin in order for it to appear and that’s expected behavior. The reason is, is that we want to protect your API key from being saved so we re-insert it when you log back in.

Let me know if that helps!

naturally this happens.... I came to town today, and read your reply, and tried again - and it is working as you say it should, after logging back in.

I can have dodgy internet where i normally am living and not sure if that causes my issues. The weird thing is, which i mentioned last time, is that i can load a new connection but the old ones don’t work. which makes me think it was not just the internet.

i am running an older QGIS (3.24-ish) and it messes me up whenever i update it! i will get around to it. But it seems to be working ok for now. will continue to monitor it and maybe update next time i see the issue.
Thanks for your help!