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Failed Orders When Downloading Planet Imagery for Integration with Google Earth Engine (GEE)

  • Nov 1, 2023 11:14 AM UTC
  • 1 reply
  • 3109 views

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Why do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them in Postman, and how can I resolve this issue?

 

Best answer by Alden Ackerman

Hi Saqib,

I would recommend submitting any order ids you’d like investigated by opening a support ticket at the Help Center.

We will be able to investigate order ids and give you a reason why they failed. 

Thanks!

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1 reply

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  • Planeteer 🌎
  • Answer
  • Nov 6, 2023 6:47 PM UTC

Hi Saqib,

I would recommend submitting any order ids you’d like investigated by opening a support ticket at the Help Center.

We will be able to investigate order ids and give you a reason why they failed. 

Thanks!