+1I recently just got a basic student account for Planet Labs. With this account am I able to download images from planet explorer? If so, for some reason I can not. All I can seem to do is zoom in on the map and look around, but it is very blurry. I have looked at a few courses and other materials, but can not seem to figure it out. The picture below is from my Planet account. Any help is greatly appreciated. I am also reaching out to customer support.
Best answer by AndrewP
Something was wrong with my account and support has fixed it.
+17Hi
Thank you for looping back to the community and updating your question! Glad support was able to assist you! If you need any further assistance, don’t hesitate to reach out!
Dear
We also have met the same problem as AndrewP with our account. Could you please help us to fix this problem?
Thanks so much for your time!
+17Hello
As the issue is account related support will be able to better assist you. We have created a support ticket on your behalf and have copied the email you have used in your Community account.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
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