Planet Labs Basic Student Account

  • 5 October 2023
  • 5 replies

Badge +1

I recently just got a basic student account for Planet Labs. With this account am I able to download images from planet explorer? If so, for some reason I can not. All I can seem to do is zoom in on the map and look around, but it is very blurry. I have looked at a few courses and other materials, but can not seem to figure it out. The picture below is from my Planet account. Any help is greatly appreciated. I am also reaching out to customer support.



Best answer by AndrewP 5 October 2023, 05:22

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5 replies

Badge +1

Something was wrong with my account and support has fixed it.

Userlevel 7
Badge +13

Hi @AndrewP,

Thank you for looping back to the community and updating your question! Glad support was able to assist you! If you need any further assistance, don’t hesitate to reach out! 


Dear @elyhienrich,

We also have met the same problem as AndrewP with our account. Could you please help us to fix this problem?



Thanks so much for your time!

Userlevel 7
Badge +13

Hello @UQ78 , 

As the issue is account related support will be able to better assist you. We have created a support ticket on your behalf and have copied the email you have used in your Community account.



Hi @elyhienrich ,

Thanks so much for your assistance! It has been solved!😀


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