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Planet Labs Basic Student Account

  • 5 October 2023
  • 5 replies
  • 181 views

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I recently just got a basic student account for Planet Labs. With this account am I able to download images from planet explorer? If so, for some reason I can not. All I can seem to do is zoom in on the map and look around, but it is very blurry. I have looked at a few courses and other materials, but can not seem to figure it out. The picture below is from my Planet account. Any help is greatly appreciated. I am also reaching out to customer support.

 

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Best answer by AndrewP 5 October 2023, 05:22

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Something was wrong with my account and support has fixed it.

Userlevel 7
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Hi @AndrewP,


Thank you for looping back to the community and updating your question! Glad support was able to assist you! If you need any further assistance, don’t hesitate to reach out! 

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Dear @elyhienrich,

We also have met the same problem as AndrewP with our account. Could you please help us to fix this problem?

 

 

Thanks so much for your time!

Userlevel 7
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Hello @UQ78 , 

As the issue is account related support will be able to better assist you. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

 

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Hi @elyhienrich ,

Thanks so much for your assistance! It has been solved!😀

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