Skip to main content
Solved

no plans

  • September 15, 2024
  • 3 replies
  • 792 views

La Caipe
Forum|alt.badge.img

Dear Planet Support Team,

I hope this message finds you well. I previously had a student account with Planet, which allowed me to access and download satellite imagery at 3.5-meter resolution. However, I am currently encountering an issue where it states, "no plans have been set up."

As a student, this access has been crucial for my academic research, and I would greatly appreciate your assistance in reactivating my student account. Could you please guide me on how to regain access to my student plan or inform me of any steps I need to take to renew my eligibility?

Thank you for your time and support. I look forward to your response.

Best regards,

Laura Capie

Best answer by idilgumus

To others who have account questions (activation, quota, extensions, etc.) please reach out to support by submitting a request at the Help Center as private account related information will need to be provided.

3 replies

elyhienrich
Community Manager 🌎
Forum|alt.badge.img+17
  • Community Manager 🌎
  • September 16, 2024

Hi @La Caipe 

Thank you for your question, we believe support will be able to assist you best as your question is account related. We have created a support ticket on your behalf using the email you have registered here on Planet Community. 
Thanks! 


athar
Forum|alt.badge.img+1
  • ‎‎ 🌱
  • January 8, 2025

i also have the same problem with the academic account


idilgumus
Community Manager 🌎
Forum|alt.badge.img+9
  • Community Manager 🌎
  • Answer
  • February 7, 2025

To others who have account questions (activation, quota, extensions, etc.) please reach out to support by submitting a request at the Help Center as private account related information will need to be provided.