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Dear Planet Support Team,

I hope this message finds you well. I previously had a student account with Planet, which allowed me to access and download satellite imagery at 3.5-meter resolution. However, I am currently encountering an issue where it states, "no plans have been set up."

As a student, this access has been crucial for my academic research, and I would greatly appreciate your assistance in reactivating my student account. Could you please guide me on how to regain access to my student plan or inform me of any steps I need to take to renew my eligibility?

Thank you for your time and support. I look forward to your response.

Best regards,

Laura Capie

Hi @La Caipe 

Thank you for your question, we believe support will be able to assist you best as your question is account related. We have created a support ticket on your behalf using the email you have registered here on Planet Community. 
Thanks! 


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