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Dear Planet Explorer Team,

I am a Planet Explorer user with a student account subscription. However, recently I have encountered a problem where my account is no longer accessible. I would like to know if the service has been discontinued or if it needs to be renewed.

If it needs to be renewed, I would like to ask for your help and information on the steps or procedures required to reactivate my account. Additionally, I would like to confirm whether access to imagery is still available for student accounts. If it is, I would appreciate your assistance in restoring my access.
Here I attach a screenshot of my account

Thank you for your attention and support. I greatly appreciate the prompt response to this issue.

Sincerely,
Nadri

Hi ​​​​@nadriputra

Based on the information in this post, we believe support will be able to help you with this, since your account details are needed. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Let us know if you have any further questions.

Best!


To others who have account questions (activation, quota, extensions, etc.) please reach out to support by emailing support@planet.com as private account related information will need to be provided.


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