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Imagery in Planet Explorer not loading at full resolution

  • 31 March 2024
  • 4 replies
  • 49 views
C
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Hi,

I have a “Planet’s Basic Education & Research” account. And since some weeks ago, the daily imagery on Planet Explorer is not loading at full resolution. In fact the resolution displayed in the main map window see to be the same than the thumbnail image on the left bar with available dates. I can still order the image and I can download it in full resolution, but I can not see it at full resolution in the explorer as I used to do.

Anyone knows why this happens?

Thanks!!

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Best answer by elyhienrich 1 April 2024, 21:14

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4 replies

elyhienrich
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Userlevel 7
Badge +13

Hi @Camilo Rada 

 

Thanks for your question! Please see: 

 

C
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Hi @elyhienrich ,

My issue was with daily scenes, not basemaps. However, the problems went away when I tested today. Perhaps there is a monthly limit on imagery visualization in Planet Explorer? I though limits were for downloading images, but perhaps there is also a limit for visualization.

Thanks anyway for answering.

Cheers

elyhienrich
Rank
Userlevel 7
Badge +13

For daily scenes specifically, I would recommend that you to open a support ticket as the support team will be able to help figure out why this occurred. You can open a ticket by emailing support@planet.com or let me know and I can open one on your behalf! 

C
Badge +1

Hi @elyhienrich ,

Thanks for the info. I’ll do that if the problem happens again.

Cheers

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