I initially signed up for a Planet trial account successfully. Later, I applied to the Planet Education & Research (E&R) Program for my PhD research and received confirmation that my application was approved. However, I have not received an activation link, and I already have an existing Planet account.
Could anyone advise me on how to activate my approved E&R access and start ordering/downloading PlanetScope imagery for my research?
Best answer by elyhienrich
Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
To those facing the same or similar issues regarding E&R account activation, please reach out to the support team.
+17Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
To those facing the same or similar issues regarding E&R account activation, please reach out to the support team.
Hi Ely,
Thank you very much for your assistance and for creating a support ticket on my behalf. I really appreciate your help in escalating the issue to the Planet Support Team.
I will wait for their response and provide any additional account information they may require to resolve the E&R account activation issue.
Thank you again for your support and guidance.
Best regards,
Seyoum Robo
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