Have not received the account activation email for Planet’s Education and Research

  • 15 January 2024
  • 1 reply

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I can’t see my account active and have key for education and research program.

I get an email in the below. COuld you help me ?


Hello Lê,

Ticket #------ has been updated. Please see the updates below.

Check out our Help Center at! There you will find answers to common questions and issues, FAQs, a community forum, and more!

Thank you,
Rahul Rao
Planet Technical Support

To add additional comments, reply to this email.


Best answer by elyhienrich 17 January 2024, 23:14

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Userlevel 7
Badge +13

Hello @hoale,

Just reply directly to that email and technical support will be able to help you! 

Please let us know if you need any further assistance!