Education and Research Account

Hi @MOb 

Based on the information in this post, we believe support will be able to help you with this due to the nature of your question being account relatedI We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Thanks! 

Hello Planet Team,

I am a doctoral candidate, currently enrolled in Planet's Education and Research Basic Program.

I am writing to request an urgent review and reset of my monthly download quota, which has been completely consumed due to an unintentional script error.

What happened:
I was developing a Python script using the Planet Orders API to download one best PlanetScope scene per month (analytic_sr_udm2 bundle, clipped to a ~50 km² AOI) for a time series covering 2016–2025, for use in my thesis research.

Due to a bug in the script — specifically, the script did not check for existing orders before placing new ones, the same scenes were ordered repeatedly across multiple script runs. This resulted in approximately 1,318 duplicate orders being placed unintentionally, consuming 131,800 km² of quota against my monthly allocation of 3,000 km².

Thank you in advance!

Hi ​@Varenya 
 

Based on the information you have provided, we believe support will be able to help you with this. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Thanks!