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E&R status not update and not able to raise ticket for help

  • December 8, 2025
  • 1 reply
  • 39 views
ujjwalishere
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Dear Planet Team
Hope you are doing well
 
After waiting for some time, my E&R access is still not updated on my account. I tried raising the ticket but I was not able to login or submit a ticket because the page kept loading to the same page, even after you click "submit a request". I tried replying to the email which I got for the approval of E&R, that email still didn’t went thru.
 
Please help me in resolving my issue.
 
Regards
Ujjwal
 

 

Best answer by elyhienrich

Hi ​@ujjwalishere 

I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community. 

    1 reply

    elyhienrich
    Community Manager 🌎
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    • elyhienrichCommunity Manager 🌎
    • Community Manager 🌎
    • Answer
    • December 9, 2025

    Hi ​@ujjwalishere 

    I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community. 

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