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After logging in to my account, the E&R program won't load and planet explorer won't work.

  • 26 August 2023
  • 1 reply
  • 106 views

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Hello,

My account is applying for the E&R program for the second time, and the page comes up with "Authentication Redirect One moment please" and the program won't load and the planet explorer won't work.

How can I solve this problem?

Can you help me with that?

Best regards,

Xiaohan

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Best answer by idilgumus 28 August 2023, 13:55

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Userlevel 6
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Hi @xhzhang,

Based on the information in this post, we believe support will be able to help you with this. We have created a support ticket on your behalf and have copied the email you have used in your Community account. 

Let us know if you have any other questions. 

Best! 

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