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After logging in to my account, the E&R program won't load and planet explorer won't work.

11 months ago
26 August 2023
1 reply
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xhzhang
‎‎ 🌱
0 posts replied to

Hello,

My account is applying for the E&R program for the second time, and the page comes up with "Authentication Redirect One moment please" and the program won't load and the planet explorer won't work.

How can I solve this problem?

Can you help me with that?

Best regards,

Xiaohan

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Best answer by idilgumus 28 August 2023, 13:55

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Userlevel 6

idilgumus
Community Manager 🌎
42 posts replied to
10 months ago
28 August 2023
Answer

Hi @xhzhang,

Based on the information in this post, we believe support will be able to help you with this. We have created a support ticket on your behalf and have copied the email you have used in your Community account.

Let us know if you have any other questions.

Best!