My account can't access the data. I've selected the "Download" option, but nothing is actually available to download — no button or link appears to save anything.
Steps I've taken:
Can someone tell me what I might be missing, or whether this is a permissions issue with my account?
Best answer by elyhienrich
To those facing the same or similar issues, as this type of issue requires account information, please reach out to the support team.
+17Hi
Due to account information being needed in order to assist you, I have created a ticket with our support team on your behalf and copied the email you have registered with here on Planet Community.
+17To those facing the same or similar issues, as this type of issue requires account information, please reach out to the support team.
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