Why do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them in Postman, and how can I resolve this issue?


Â
Best answer by Alden Ackerman
View originalWhy do my orders for Planet imagery using the API remain in a 'running' state but eventually change to 'failed' status when I attempt to download them in Postman, and how can I resolve this issue?
Â
Best answer by Alden Ackerman
View originalHi Saqib,
I would recommend submitting any order ids you’d like investigated to support@planet.comÂ
We will be able to investigate order ids and give you a reason why they failed.Â
Thanks!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.