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Education & Research (E&R) access

  • January 21, 2026
  • 0 replies
  • 17 views

jfyq1234
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Dear Planet Team,

I hope you are doing well.

I am writing to follow up on my Education & Research (E&R) access. After waiting for some time, the access on my account has still not been updated.

I would appreciate your assistance in resolving this issue at your earliest convenience.

Thank you for your time and support.

Regards,
elyhienrich

Best answer by elyhienrich

Hi ​@jfyq1234 

I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community. The support team will be able to provide you with an update, 

elyhienrich
Community Manager 🌎
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  • Community Manager 🌎
  • Answer
  • January 21, 2026

Hi ​@jfyq1234 

I have opened a support ticket on your behalf and copied the email you have registered with here on Planet Community. The support team will be able to provide you with an update,