+2Hi,
We have purchased a new plan as our current plan expires tomorrow. But the wiretransfer payment stays for several hours in status “approved”.
Is some more action from our side required? Or how long does it take till the payment proceeds to “paid” status?
We are little nervous as we need the account to have a valid plan without interruption.
Best answer by Grega Milcinski
Hi Roman,
after executing the “wire transfer” option, you should have received a quote with instructions (bank account number, etc.). The payment then needs to be done by your team.
Banks typically process transactions in 1-3 business days, after which the account will be provisioned.
Have you not received the quote by e-mail?
Best,
Grega
+2Hi Roman,
after executing the “wire transfer” option, you should have received a quote with instructions (bank account number, etc.). The payment then needs to be done by your team.
Banks typically process transactions in 1-3 business days, after which the account will be provisioned.
Have you not received the quote by e-mail?
Best,
Grega
+2Hi Grega, Thank you for your quick reply!
We received the email and did the payment immediately. But did not count with the days of bank transfer. And since it is Friday, the transaction will be processed probably after the weekend.
May we kindly ask you to pro-long our Basic plan till the payment proceeds (Monday?) so that our services are not restricted on Sunday?
Best regards,
(it’s Vit here on behalf of Roman)
+2Hi Roman,
we do typically not do that, but we will make an exception this time.
Best,
Grega
+2Hi Grega,
Unfortunately I am back again.
The payment still did not proceed. We have a confirmation from the bank that the payment was posted on Friday (can send you personally), but it is stuck somewhere on the way.
May I ask you once more, in case the payment does not proceed during the day, to prolong our plan, please?
Sorry for that, kind regards,
Vit
+2Hi
Obviously the payment is still in progress.
Is there any other way to keep our plan active till the payment is finished apart from asking you for prolongation?
+17Hi
I have been informed your payment came through, so you should be good! If you have any account related questions please submit a request at the Help Center. Thanks!
+2Hi
Yes, after almost a week the payment process finished.
Thank you for you assistance! 🙏
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