I am currently having an issue in terms of paying for a Sentinel Hub Enterprise S subscription. I am getting flagged as FRAUD, although the payment information is complete and correct. Is there a specific reason as to why I am getting flagged?
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Sentinel Hub - Enterprise S payment attempt
- April 26, 2024
- 26 replies
- 349 views
26 replies
- Author
- April 26, 2024
Unfortunately there are only two options of payment, credit card and wire quote. Where do I find the PayPal form of payment?
- Author
- April 26, 2024
It also now says Transaction Not Permitted instead of FRAUD.
- April 26, 2024
Hi,
sorry to hear you are having troubles. We are using Adyen payment processor, one of the largest ones, and this part is completly out of our control. We have now made a change in the system, which sometimes helps, but unfortunately not always.
Can you please give it a try? Alternatively we would kindly ask you to try some other form of payment, i.e. PayPal.
- Author
- April 26, 2024
Might mean that the system is allowing me, but the credit-card side is not. I’ll try to get in contact with whoever I need to contact.
- April 26, 2024
As it seems you are having troubles with the credit card option, we have configured a PayPal option for you. It should pop-up if you go here:
https://apps.sentinel-hub.com/dashboard/#/account/billing
- Author
- April 26, 2024
Hello there, I have successfully accessed and purchased the Enterprise S subscription for this account. When would I see the changes take effect? As of right now, I have no access to Batch Processing yet.
- Author
- April 26, 2024
- April 26, 2024
Can you please try to logout and login back again, and/or try to clear the cache?
Batch processing should be available already. It does sometimes takes up to an hour for all parts of our system to synchronise, but I am pretty confident it shoudl work already.
- Author
- April 26, 2024
- Author
- April 26, 2024
Is the bucket name supposed be my own bucket or the public buckets for Sentinel2 Data from AWS?
- April 26, 2024
Yep, this is the bucket issue.
This should be your own bucket, where the results of the processing will be delivered to, see how it should be configured here:
docs.sentinel-hub.com

Batch Processing API
Batch Processing API enables users to request data for large areas. Contact us to give it a try.
- Author
- April 26, 2024
I have preconfigured the bucket policy and I am still receiving the same error.
- Author
- April 26, 2024
My mistake, I misread the bucket settings. It was previously eu-west-1 region.
- Author
- April 26, 2024
Just to be sure, Batch processing does not work for any other region besides eu-central-1 and us-west-2?
- Author
- April 26, 2024
I understand that Batch Processing deployment is available on two AWS Regions, but is there a way to circumvent this to a nearby region such as eu-west-1 due to specific security reasons within my company?
- April 26, 2024
Correct. For the moment, the target bucket has to be located in the same region where the service is running, i.e. eu-central-1 for Sentinel and us-west-2 for Landsat.
We are working to expand this, but until then one might have to use intermediary bucket and then move to desired location.
- Author
- April 26, 2024
Does batch processing work with downloading to a local device?
- Author
- April 26, 2024
Okay, for this intermediary bucket, will I place this in a local account of some sort?
- Author
- April 26, 2024
Sorry, let me be more clear. Since I only have access to eu-west-1 and us-east-1 S3 storages from the company I work at, I would need an intermediary storage somewhere. What are my options for this intermediary storage? Would it be on a personal local account? Or would it be some other platform of some sort?
- April 26, 2024
Among the listed options the personal account is probably easiest. And, if you move the data as soon as they are created, you might even make it with the free tier option.
- Author
- April 26, 2024
I shall give that a try. Thanks again for all the help. I will keep in touch for any more questions.
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